What this office does
The Quality Assurance Unit monitors the standard of teaching, assessment and student support across the College. It carries out internal reviews, collects feedback from students, and prepares the College for external audits and inspections by the accrediting authorities.
- Internal reviews. Periodic review of teaching delivery, assessment practice and the currency of curricula.
- Student feedback. Collecting and acting on what students say about teaching, facilities and supervision.
- Staff development. Identifying training needs among academic staff and arranging support.
- External audits. Preparing documentation and evidence for inspections by the accrediting authorities.
Directorate of Internal Quality Assurance (DIQA)
1. Core Mandate & Quality Framework
The Directorate of Internal Quality Assurance (DIQA) at Wesley College ensures that all academic, administrative, research, and student support services comply with institutional standards and national regulatory bodies (such as NACTVET and TCU).
- 01Policy & Standards
- 02Continuous Monitoring
- 03Stakeholder Feedback
- 04Audit & Evaluation
- 05Corrective Action (CAPA)
The 5 Pillars of Quality Assurance
- Teaching & Learning ExcellenceRegular peer reviews, student course evaluations, and curriculum alignment.
- Academic Integrity & Assessment AuditsModeration checks on examination papers, marking consistency, and script handling.
- Institutional & Administrative ComplianceAuditing non-academic departments (Admissions, Finance, Library, IT) for SOP compliance.
- Curriculum Review & AccreditationEnsuring all diploma and certificate programs are up-to-date and fully accredited.
- Stakeholder Feedback LoopsGathering actionable data from students, alumni, faculty, and employers.
2. Annual Quality Assurance Audit Lifecycle
The Directorate works to a fixed cycle each academic year, from the setting of baseline metrics through to the issuing of corrective action notices.
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Audit Planning & Baseline Metrics Setup
- Issue the Semester QA Operational Schedule to all Academic Heads of Department (HODs) and Administrative Units.
- Update and calibrate evaluation tools (Student Evaluation of Teaching forms, Facility Audit Checklists, Departmental KPI trackers).
- Verify course outline compliance across all departments prior to semester commencement.
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Active Monitoring & Mid-Semester Evaluations
- Deploy online/paper Student Evaluation of Teaching (SET) surveys for mid-semester feedback.
- Conduct unannounced spot-checks on classroom attendance, timetable adherence, and practical lab/computer facility operations.
- Perform classroom peer-observation sessions in coordination with HODs.
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Examination & Assessment Quality Audit
- Sample and audit 10% of marked examination scripts per module to evaluate marking consistency and scheme adherence.
- Inspect invigilation logbooks, examination hall compliance, and moderation records.
- Verify Continuous Assessment (CA) weightings against approved curriculum guidelines before final grade publication.
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Reporting & Corrective Action (CAPA) Issuance
- Compile the Annual Institutional Quality Assurance Report (AIQAR).
- Present findings and quality ratings to the College Governing Board and Academic Board.
- Issue Corrective and Preventive Action (CAPA) notices to departments falling below standard benchmarks, establishing a 30-day resolution window.
3. Institutional Quality Audit Matrix
Each domain below is monitored on its own schedule and against its own benchmark, with a named role accountable for the result.
| Audit Domain | Target Area | Monitoring Frequency | Key Performance Benchmark | Responsible Role |
|---|---|---|---|---|
| Academic | Lecture Delivery & Syllabus Coverage | Bi-weekly / Mid-Semester | Minimum 85% syllabus coverage by Week 12; SET score ≥ 3.8/5.0 | HOD & QA Officer |
| Academic | Continuous Assessment (CA) Integrity | Mid-Semester & End-Semester | CA marks uploaded 14 days before final exams; 100% moderation compliance | QA Officer & Registrar |
| Examinations | Script Marking Consistency | Post-Exam Period | Margin of variance ≤ 5% between internal and external moderators | Chief Exam Moderator |
| Administrative | Admissions Processing & Registry | Bi-Annually (Post-Registration) | 100% verified certificates on file; zero unverified enrollments | QA Officer & Registrar |
| Facilities | Computer Labs, Library & Classrooms | Monthly | 90%+ functional equipment; adequate seating and lighting | QA Inspector & Estate Officer |
| Student Welfare | Hostel, Hygiene & Catering | Monthly | Compliance with national public health and sanitation codes | QA Officer & Dean of Students |
4. Standard Operating Procedure (SOP): Classroom Peer Observation
- 01Pre-Observation Briefing
- 02In-Class Observation (45 min)
- 03Post-Observation Feedback
- 04QA Filing & Action Plan
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Pre-Observation Setup
The QA Officer or HOD schedules an observation session with the lecturer at least 3 working days in advance. The lecturer provides the lesson plan and course syllabus.
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In-Class Evaluation
The observer evaluates 5 core dimensions using the standardized 1–5 rubric:
- Content Mastery & Preparation. Organization, clarity, accuracy of material.
- Pedagogical Delivery. Teaching methodology, use of visual aids/technology, pacing.
- Student Engagement. Interactivity, encouraging questions, classroom management.
- Learning Environment. Punctuality, time management, professional conduct.
- Assessment Alignment. Direct alignment of lesson objectives with learning outcomes.
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Debriefing & Scoring
Within 48 hours, a 15-minute debriefing session is conducted. The lecturer receives constructive feedback and signs the Peer Evaluation Summary Sheet.
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Filing & Follow-Up
Scores below 3.0/5.0 require a re-observation within 3 weeks and mandatory participation in a teaching methodology workshop.
5. Non-Compliance Escalation & CAPA Framework
When an audit identifies a failure to meet institutional quality standards, the Directorate uses a three-tier Corrective and Preventive Action (CAPA) escalation workflow.
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Level 1
Minor Defect
Issue Form A (Advisory Note) HOD Resolution within 14 Days
Clerical errors in CA uploads, minor delays in course outlines, isolated punctuality issues.
Action. Issued as an Advisory Note to the staff member and HOD; resolved internally within 14 days.
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Level 2
Major Defect
Issue Form B (CAPA Notice) Action Plan & Audit in 30 Days
Failure to complete mid-semester assessments, unmoderated exam papers, persistent student complaints regarding teaching delivery.
Action. Formal CAPA Notice issued. Department must submit a written Root Cause Analysis and Corrective Plan within 7 days, with a re-audit in 30 days.
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Level 3
Critical Non-Compliance
Issue Form C (Executive Escalation) Academic Board Sanctions
Examination leaks, unverified student enrollments, falsification of academic records, failure of program accreditation requirements.
Action. Immediate escalation to the Principal and Academic Board for administrative or disciplinary intervention.
6. Support and Enquiries
For any inquiries please visit the relevant offices during official working hours:
Working Hours
Monday – Friday
8:00 AM – 4:00 PM
Quality Assurance Queries & Non-Compliance
Quality Assurance Office