Core IT Services Offered
Student & Staff Account Management
- Credentials & Access: Issuance and management of official Wesley College user accounts for access to campus computers, student portals, and digital resources.
- Password Resets: Self-service and technician-assisted password resets for college emails, online portals, and administrative systems.
- Multi-Factor Authentication (MFA): Guidance and setup support for securing institutional accounts.
Network & Campus Connectivity
- Campus Wi-Fi Access: Assisting students and staff with configuring secure Wi-Fi access across lecture halls, computer labs, library spaces, and administrative offices.
- Network Troubleshooting: Diagnosing connection speed issues, signal dropouts, or device configuration errors on personal laptops, tablets, and smartphones.
Academic Systems & Digital Learning
- Student Information Management System (SIMS): Technical assistance with student registration, course enrollment, grade viewing, fee statement access, and academic records portal login issues.
- College Email & Google Workspace: Setup and management of institutional emails (@wesleycollegetz.com) for academic correspondence, calendar scheduling, and cloud storage.
- E-Library & Learning Resources: Support for accessing electronic research repositories, digital catalogs, and online learning modules.
Computer Labs & Hardware Maintenance
- ICT Lab Facilities: Maintenance and continuous upgrading of campus computer laboratories equipped with high-speed internet and core desktop applications.
- Hardware & Software Diagnostics: Diagnostic support, software installation, virus and malware removal, and operating system troubleshooting for college-owned equipment and student devices.
Key Systems & Supported Platforms
| System / Platform | Primary Function | Primary User Group |
|---|---|---|
| Wesley College SIMS | Course registration, examination results, fee tracking, and academic records. | Students & Academic Staff |
| Institutional Email (Workspace) | Official communications, cloud storage, document collaboration. | Students, Faculty & Staff |
| Campus Wi-Fi Network | Wireless internet coverage across campus academic zones. | Campus Community |
| ICT Computer Labs | Practical coursework, research, short course training, and open lab access. | Students & Short Course Trainees |